Document the working relationship between you and the client to manage project aims and goals.
Get new clients acquainted with the project at hand and detail your work processes.
Set out any work that needs to be done that is not originally included in the original SLA and SOW.
Set out how project will be delivered along with the agreed expectations of both parties.
Gain a deeper understanding of your client's needs with a series of questions.
Store all intrinsic or essential files to be used in the project that the client sends through.
Prevent confidential and sensitive information being revealed during and after the project.
Highlight what the components to be included in the project are and the expected outcomes